Returns & Exchanges Policy
Last Updated: 7 November 2026
At Olare Jewellery, we want you to feel happy with your purchase. If something isn’t right with your order, we’re here to help.
Please read our Returns & Exchanges Policy below before requesting a return or exchange.
1. Return Eligibility
To be eligible for a return, items must meet the following conditions:
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The item must be unused and unworn.
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The item must be returned in its original condition.
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Original packaging, tags and accessories should be included, where applicable.
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Proof of purchase or your order number must be provided.
Some products may not be eligible for return due to hygiene or other applicable restrictions. Any exclusions will be communicated clearly before purchase.
2. Return Timeframe
Return requests must be submitted within, 7 days of receiving your order.
Requests submitted after this period may not be accepted.
3. Exchanges
If you would like to exchange an eligible item for another product, please contact us with:
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Your order number.
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The name of the item you purchased.
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The item you would like in exchange.
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The reason for your exchange request.
Exchanges are subject to product availability and approval.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue, please provide:
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Your order number.
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Clear photographs or a video of the item.
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A brief description of the issue.
We will review your request and discuss the appropriate solution.
5. Non-Returnable Items
The following items may not be eligible for return or exchange:
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Items that have been worn, used or damaged after delivery.
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Items returned without their original packaging, where required.
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Personalised or customised jewellery, unless faulty or otherwise required by law.
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Items specifically identified as final sale, where permitted by law.
6. Return Shipping
Customers may be responsible for return shipping costs for change-of-mind returns.
If an item is damaged, defective or incorrectly delivered, please contact us so we can discuss the appropriate return arrangements.
7. Refunds
If a return is approved and a refund is applicable, we will confirm the refund process with you.
Refund processing times may depend on your payment provider and bank.
Any applicable refund will be processed using the original payment method where possible, subject to payment provider procedures and applicable law.
8. How to Request a Return or Exchange
To request a return or exchange, contact us through:
Instagram: @olarejewelry
Please include your order number and a description of your request.
Our team will review your request and guide you through the next steps.
9. Policy Updates
Olare Jewellery reserves the right to update this policy when necessary. Any changes will be published on this page.
10. Contact Us
For questions about returns, exchanges or your order, please get in touch.
Olare Jewellery
Instagram: @olarejewelry
Website: https://olarejewelry.com/
Olare Jewellery
Your style. Your story. Your Olare.